Our business is based on the quality of our truffles and truffle hunts and the reputation we have established. We will honour your rights under Australian Consumer Protection Laws and will put right any errors on our part. If you have any issues with your truffle, please call us on 0448 453 422.
In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email within 24 hours of receipt of the item. We will then contact you to arrange an appropriate solution for you.
As fresh truffles are a perishable product, we deliver locally once a week (free if you collect from a central location in each town otherwise standard payment for delivery to door) and offer freight across Australia through Australia Post/Express Post. If you are not in an area serviced by Express Post, please call us to discuss the quickest way for you to receive your truffle.
We send orders via Australia Post/Express Post on Monday or Tuesday packed into thermally insulated boxes with special cooling material to keep them as cold as possible during transit. You can expect them to arrive at the address indicated on your order the same week. If no-one is available to take delivery of your truffle, Australia Post/Express Post will leave a card so you can collect your truffle from your local Post Office. Title and risk of loss to all products will pass to you on delivery. Please contact us if your truffles have not arrived by Thursday night.